Privacy Policy

Privacy Policy — Wooldena

At Arvello (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you interact with our store, we may collect the following information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely through third-party providers)

  • Order history

Automatically Collected Information

When you browse our website, we also automatically receive:

  • IP address

  • Browser type

  • Device information

  • Cookies and tracking data

  • Pages visited and time spent on site

Cookies

We use cookies to:

  • Improve website performance

  • Save your preferences

  • Analyze traffic

  • Personalize your shopping experience

You may disable cookies in your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about shipping updates or support

  • Improve our website and services

  • Personalize your shopping experience

  • Prevent fraud and secure transactions

  • Send marketing emails (with your consent)

3. Sharing Your Information

We do not sell your personal data.
However, we may share information with trusted third parties to operate our business:

  • Payment processors (Shopify Payments, PayPal, etc.)

  • Shipping and logistics partners

  • Email service providers

  • Analytics services (Google Analytics, etc.)

  • Marketing platforms (only with your permission)

All third-party partners follow strict data protection standards.

4. Data Storage & Security

Your personal information is stored through Shopify’s secure servers.
We use industry-standard encryption and security measures to safeguard your data.

However, no online system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your location (including EU/EEA & UK), you have the right to:

  • Access the personal data we hold

  • Request corrections

  • Request deletion

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at support@wooldena.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill orders

  • Meet legal, tax, and regulatory requirements

  • Resolve disputes

  • Maintain transactional records

After this period, your data will be securely deleted.

7. Third-Party Links

Our website may include links to external sites.
We are not responsible for the content, privacy practices, or security of third-party websites.

8. Children’s Privacy

Our website is not intended for children under 16 years old.
We do not knowingly collect data from minors.

9. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be posted here with an updated “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, you can reach us at:

Arvello Woolwear Studio
Email: support@arvello.co
12 Via Montebreve, 20121 Milan, Italy