Policy Pages

Shipping Policy

Order Processing

All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

  • United States: 5–10 business days

  • Canada & UK: 6–12 business days

  • Europe: 5–10 business days

  • Australia & New Zealand: 7–14 business days

  • Rest of World: 10–20 business days

Delivery times may vary due to customs, weather, or carrier delays.

Shipping Fees

Shipping fees are calculated at checkout based on destination and weight.

Tracking

Once shipped, you will receive an email with your tracking number.

Customs & Import Taxes

Buyers are responsible for any customs or import taxes that may apply.


Refund Policy

30-Day Satisfaction Guarantee

If you're not fully satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

Eligibility

To be eligible for a return:

  • Product must be unused and in its original condition

  • Tags and packaging must be intact

  • Proof of purchase is required

Non-returnable Items

  • Final sale items

  • Gift cards

  • Worn or damaged items

Return Process

  1. Contact us at support@arvello.co

  2. Our team will provide a return authorization

  3. Ship your item back to our designated return center

  4. Refund will be issued to your original payment method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or wrong item received.


Privacy Policy

Information We Collect

We collect personal information such as name, email, address, payment details, and order data to process your purchase.

How We Use Your Information

  • To fulfill your orders

  • To communicate updates and support

  • To improve our store and services

  • For marketing purposes with your consent

Data Protection

We use industry-standard encryption and security measures to protect your data.

Cookies

We use cookies to enhance your browsing experience and analyze traffic.

Your Rights

You may request access, correction, or deletion of your personal information anytime.

Contact

For privacy-related questions: support@wooldena